JOB TITLE: Family Support Worker

STATUS: Full time (35 hours per week), non-exempt
Occasional evenings and weekends may be required with notice.

RESPONSIBLE TO: Family Services Director


BA/BS plus 2 years of progressively responsible experience in human services, early childhood education or related field. Familiarity with issues relating to pregnancy, parenting, child development and adolescent and adult learning desired. Excellent communication skills, written and verbal, needed. Timely and thorough record keeping essential. Ability to work independently as well as a member of a team. Ability to coordinate with appropriate agencies. Knowledge of social and human service systems working with families is beneficial. Working automobile, valid driving license and clean driving record required.

Position Summary: This is a grant-funded position and is conducted in collaboration with the Department of Social Services. Enrolled households will have a parent under the age of 26 years, have a child less than five years of age, and have been deemed eligible for the Family Assessment Response (FAR) program. Utilizing a team approach, DSS FAR workers and the CDC Home Visitors will employ a strength-based assessment and family services plan, share documentation and data collection responsibilities. Home visitors are mandated reporters for child abuse and neglect.


I. Provide comprehensive family support services to caseload of 20 families:

A. Work with Department of Social Services/Family Assessment Response team to evaluate risk and offer ongoing advocacy, parenting and child development education and support to families. Meet with FAR team members weekly.

B. Develop an individualized service plan to enable clients to maximize opportunities.

C. Monitor these plans and help implement them as needed.

D. Assist with the identification of social, medical and educational services and facilitate access to these services (including attending appointments with clients as needed to provide support and advocacy).

E. Advocate for clients to help access services.

F. Provide consistent communication and follow up with clients, per home visits and per telephone.

G. Provide informal counseling and crisis intervention as needed.

H. Provide prenatal, birth control and parenting education; conduct Ages and Stages developmental assessments with parents and children.

I. Keep accurate case notes on every client; keep detailed records and mileage reports; collect and record data for reports.

J. Conduct or assist with educational presentations to the community.


1. Attend scheduled meetings of the Council staff, Family Program Services staff, as well as agency board meetings as directed.

2. Maintain confidentiality in accordance with agency and DSS policies.

3. Perform other reasonably related tasks, both at the agency and in the community, as assigned by your supervisor.

4. Participate in solution-focused decision-making and facilitated conversations/conflict resolution.

5. Attend appropriate trainings related to professional development.

6. Maintain reliable transportation and a valid driver’s license.


The Child Development Council is a non-profit organization that relies on the many contributions of the community. Here are several ways you may support the agency through volunteering:

Office Support – We operate a busy office and occasionally have projects that involve general office skills, such as copying, collating, and resource inventory. On the last Wednesday of the month, we need one person to assist in the morning to meet guests and answer telephones.

Social Gathering Organizer – our two home visiting programs for families with infants and toddlers offer social gatherings once or twice a year. These events are often held in the park and food is donated from area businesses.

Student Support, Work Study and Internships – These opportunities are agreed upon on a case-by-case basis. Please contact us if you have a skill, project or idea to share.

Board of Directors – Members of the Board of Directors are elected volunteers responsible for the governance the agency. Our goal is to maintain a representative group of people, reflecting the needs of our constituencies and the community as a whole.

For more information on volunteer opportunities, please contact the Child Development Council at (607) 273-0259.