Job Title: Family Support Specialist
Status: Full time (35 hours/week), non-exempt
Occasional evenings and weekends may be required with notice.
Location: Tompkins County
Responsible to: Family Services Director
Qualifications: BA/BS in human services, early childhood education, or a related field and
home visiting experience. Must have a firm understanding of issues relating to pregnancy, infant
and toddler development, parenting, and family dynamics. Knowledge of substance abuse
disorders and treatment, domestic violence, and child welfare is highly desired. Must operate
from a strengths-based model and have solid ability to work independently as well as a member
of a team. Timely and thorough record keeping and excellent communication skills, written and
verbal, are essential. Knowledge of social and human services systems is beneficial. Working
vehicle, valid driver’s license and clean driving record required.
Position Summary: The Family Support Specialist will provide high-quality services to
Tompkins County families with young children to promote parenting success and family stability.
The Family Support Specialist will provide prenatal and parenting education, child development
information and assessments, informal emotional support and crisis intervention, goal planning
and connection to community resources. Family Support Specialists are mandated reporters for
child abuse and neglect.
I. Provide comprehensive home-based family support services to caseload of
approximately 20 families:
A. Partner with community organizations, including the Department of Social
Services, to offer ongoing advocacy, parenting, and child development education,
and support to families.
B. With enrolled families, develop individualized service plans to maximize
opportunities for success. Monitor plans and assist in implementation as needed.
C. Assist with the identification of social, medical and educational services and
provide support and advocacy to facilitate access to these services as needed.
D. Provide consistent communication and follow up with participants, through home
visits, virtual visits, and phone conversations.
E. Provide informal emotional support and crisis intervention as needed.
F. Provide prenatal and parenting education; provide child development information
and conduct developmental assessments with parents and children.
G. Keep accurate case notes for all participants; collect and record data for reports;
keep detailed records and mileage reports.
H. Conduct or assist with educational presentations to the community.
1. Attend scheduled meetings of the Council staff, Family Services Program staff, as well
as agency board meetings as directed.
2. Maintain confidentiality in accordance with agency policies.
3. Attend appropriate professional development training.
4. Participate in solution-focused decision-making and facilitated conversations/conflict
5. Perform other reasonably related tasks, both at the agency and in the community, as
assigned by your supervisor.
6. Maintain reliable transportation and a valid driver’s license.
Starting Salary Range: $30,000-$34,000 based on education, credentials, and/or experience,
plus $6,500 in cafeteria benefits.
The Child Development Council is an Equal Opportunity Employer. We are seeking a diverse
applicant pool and encourage all qualified individuals to apply.
To Apply: Please send a cover letter and resume to Melissa Perry, Family Services Director, at melissa@