Communication Every day people communicate using words and actions during face-to-face exchanges and phone calls, as well as through emails, texts, and social networking. Regardless of the communication method, the way you communicate to families, colleagues and community members can have a huge impact on your program’s overall success. Effective communication is key to building productive relationships. That’s why it’s important for you to take time to reflect on how your communication skills (or lack thereof) may be affecting the quality of care you provide. During this Webcast, you will learn how to use strong professional communication skills to create a welcoming atmosphere, resolve conflicts and communicate sensitive information. You will also gain knowledge of the ins and outs of using social networking as a way to communicate in the early childhood field, as well as tips on how to cultivate a stronger relationship with your licensor or registrar.
OCFS Training Topics: 1, 4, 5, 7
Webcast training consists of: • a live broadcast; • discussions with panelists, including national and state experts as well as child care providers; • opportunities for interaction at each training site; • activities to apply what you have learned; • extensive handout and resource materials; and • 2.5 hours of training and .25 CEUs.
You must register at www.ecetp.pdp.albany.edu